Terms and Conditions

The following Standard Terms and Conditions (the "Terms") apply to all purchases of products made available for sale ("Products") by Organogenesis Inc., having a business address at 85 Dan Road, Canton, Massachusetts 02021 ("Manufacturer") to its customers (each referred to in these Terms, individually, as "Customer") and the facilities Customer owns, manages or controls (referred to in these Terms as "Facility" or "Facilities"). Except as superseded by a separate, written agreement in effect between Customer and Manufacturer that is signed by an officer or duly authorized representative of Manufacturer, or as provided in Section 2B herein, these Terms will apply to all purchases of Products by Customer. Manufacturer may, in its sole discretion, revise or update these Terms at any time, with or without notice, effective upon posting of the modified Terms on its website at www.organogenesis.com.

    1. Manufacturer shall ship orders to destination(s) in the United States designated by Customer. Customer shall designate the date upon which Customer intends to apply Product (the "Application Date"). Manufacturer shall ship all orders standard freight within a minimum of two (2) business days of the Application Date provided that the order was placed sufficiently in advance of the Application Date and order quantities are reasonable and available at the time of order.
    2. Title to Products and risk of loss of Products shall pass to Customer upon delivery by Manufacturer to the destination designated by Customer.
    3. All order shortages, overages, or other discrepancies must be reported to Manufacturer within one (1) day of receipt.
    4. Any and all Products ordered are to be used solely for application to patients of Customer in the United States. Distribution, redistribution, transshipment, freight forwarding and exportation of Products is prohibited. Products ordered from Manufacturer shall not be used in clinical trials, comparative testing or for reverse engineering without prior written consent from Manufacturer. Violation of these restrictions shall provide Manufacturer a basis for immediate termination of any agreement with Manufacturer.
    1. The initial prices payable by Customer for Products shall be at the applicable contracted price, or, in the absence of any applicable contract, at the price currently offered by Manufacturer. Manufacturer shall give Customer at least forty-five (45) days' prior notice of any price change. Manufacturer may change the specific Products available from Manufacturer (either by adding or removing Products from its product list) after giving Customer written notice of any such change. Customer shall be responsible for any and all taxes however designated payable in connection with Customer's purchase of Products (except for any taxes based on Manufacturer's income).
    2. To the extent that any group purchasing organization ("GPO") demands any administrative fees from Manufacturer relating to the purchases made by Customer pursuant to these Terms, Customer shall be solely responsible to pay such fees. In the event Manufacturer enters into an agreement with a GPO for the sale of any Products, and Customer (i) is a member of such GPO, (ii) has elected to purchase the Products under the pricing and terms set forth on such agreement between Manufacturer and the applicable GPO, and (iii) Manufacturer has been notified of such election consistent with the terms of the applicable GPO agreement, these Terms shall be suspended during the term of such GPO agreement for the sale of only those Products (i.e., specific product/item numbers) set forth on the applicable GPO agreement. During the period of suspension, with respect to the sale of such Products set forth on the applicable GPO agreement, the terms of such GPO agreement will supersede these Terms. If the Manufacturer has been notified, consistent with the terms of the applicable GPO agreement, that Customer is no longer a member of such GPO, or if such GPO agreement terminates for any reason, Customer agrees that these Terms will resume effectiveness.
    1. Payment shall be due on or before the forty-fifth (45th) day from the date of Manufacturer's invoice.
    2. Manufacturer may levy a late payment charge of 1.5% per month (or the maximum amount permitted by law, if lower) to any amount for which payment is not received by the due date.
    3. Manufacturer reserves the right to suspend deliveries to Customer at any time without notice if any overdue amounts remain outstanding. Customer shall have thirty (30) days following receipt of any invoice to contest any alleged errors in such invoice. Claims made following such period shall be deemed waived by Customer.
    1. Customer is solely responsible for payment to Manufacturer of the entire purchase price for all Products ordered, irrespective of whether or when Customer may receive reimbursement for Products from Medicare, Medicaid, and/or any other third-party payors.
    2. Customer shall be solely responsible for obtaining reimbursements, if any, from third-party payors, including, without limitation, Medicare, Medicaid, and/or any other third-party payors, for amounts Customer pays Manufacturer for Products, and for obtaining all information and documentation necessary to bill and collect from such third-party payors in the manner prescribed by such third-party payors.
    3. Customer shall be solely responsible for obtaining any pre-certification and/or other authorization required by Medicare, Medicaid, and/or third-party payors.
    4. Manufacturer shall have no obligation to compensate Customer for any failure by Customer, for any reason, to collect amounts otherwise payable to Customer on account of services rendered by Customer in connection with Products.
  5. ATTORNEYS' FEES AND COSTS OF COLLECTION. Customer shall reimburse Manufacturer on demand for any and all costs, including, without limitation, court costs, attorneys' fees, fees of collection agents, and related costs and expenses incurred in collecting and attempting to collect any amounts due from Customer hereunder.
    1. Limited Warranty. Manufacturer hereby warrants to Customer, for the lesser of the shelf life of the specific Product and the period of twelve (12) months after the delivery of the specific Product, that the Product shall (i) comply with and perform in accordance with Manufacturer's written specifications for the Product and (ii) be produced, labeled, and packaged in compliance with all applicable United States laws and regulations in effect at the date of delivery of the Product to Customer. Customer's exclusive remedy and Manufacturer's sole liability under this warranty shall be to replace any non-complying Product or, at Manufacturer's option, to refund the purchase price paid therefor. The above warranties do not apply to any Product which has (a) been subjected to abuse, misuse, accident, or mishandling, (b) been modified or altered by anyone other than Manufacturer, (c) been used for or subjected to applications, environments, or stress or conditions other than as intended and recommended by Manufacturer, (d) been improperly stored, transported, installed, or used, (e) been used for any use not approved by the Food and Drug Administration and not specified on the Product's label or otherwise permitted under applicable law, or (f) had its serial number or other identification markings altered or removed. THE WARRANTIES SET FORTH IN THIS SECTION 6(A) ARE THE ONLY WARRANTIES GIVEN BY MANUFACTURER WITH RESPECT TO THE PRODUCTS AND ARE GIVEN IN LIEU OF ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR ARISING BY CUSTOM, TRADE USAGE, OR COURSE OF DEALING OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND MANUFACTURER HEREBY DISCLAIMS ANY AND ALL OTHER WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
    2. Product Returns. Manufacturer's Return Product and Order Cancellation Policy ("Return Policy") is set forth below and shall govern all Product orders. Manufacturer may change the Return Policy at any time by updating the terms thereto.
    3. Products Recall and Field Corrections. In the event of a general recall or a limited recall, whether directed by the Food and Drug Administration or undertaken voluntarily by Manufacturer, Manufacturer shall, at Customer's discretion, either replace the applicable Product or refund all amounts paid by Customer for the applicable Product. Customer shall return the applicable recalled Product to Manufacturer, and Manufacturer shall bear all return shipping costs.
    1. Manufacturer may reject all or any part of any purchase order for any reason.
    2. Rejection of a purchase order shall not relieve Customer of any duty, claim, or liability that accrued before the date of termination.
    3. Any provision of these Terms that, by its terms, is intended to continue beyond the Customer's use of the Product or any other date certain shall continue in effect thereafter.
  8. CONFIDENTIAL INFORMATION. Customer agrees (a) to hold in strict confidence all information given to it by Manufacturer, unless such information is publicly available or otherwise available to Customer without restriction or breach of any confidentiality agreement or is independently developed by Customer, and (b) that it will not, without Manufacturer's prior approval, disclose such information or use it for any purpose other than as contemplated by these Terms. The obligations set forth herein shall not apply with respect to any information which is disclosed pursuant to the requirement of a governmental agency or any law requiring disclosure thereof, provided that Customer has provided prior written notice of any such disclosure to Manufacturer and has given Manufacturer the opportunity to contest or minimize such disclosure.
  9. INDEMNIFICATION. Customer shall defend, indemnify and hold Manufacturer harmless against all liabilities to third parties whatsoever (and expenses connected therewith, including reasonable attorneys' fees) not caused by the negligence or other wrongful conduct of Manufacturer, arising as a result of (a) Customer's use of Manufacturer's Product otherwise than as directed by Manufacturer and (b) any actual or asserted violation(s) of federal, state or local law or regulation by Customer in connection with Customer's use of Product.
  10. FORCE MAJEURE. Manufacturer shall not be liable for any loss, damage, delay or failure to perform in whole or in part resulting from causes beyond Manufacturer's reasonable control, including, but not limited to, fires, strikes, insurrections, riots, embargoes or requirements of any governmental authority.
  11. INDEPENDENT RELATIONSHIP. Nothing in these Terms shall constitute or be construed as the creation of a partnership or joint venture between Customer and Manufacturer. Customer shall not represent Customer or Customer's organization as having any relationship to Manufacturer other than that of an independent purchaser of Product for the limited purposes described in these Terms.
  12. TRADENAMES AND TRADEMARKS. Solely to the extent reasonably necessary to enable Customer to inform patients regarding the availability and nature of the Product, Manufacturer grants to Customer a non-exclusive, non-transferable, royalty-free right to use the various trade names, trademarks, service marks and other word and design marks that Manufacturer associates with the Product. Customer acknowledges that Manufacturer is the exclusive owner or authorized user of the above-mentioned intellectual property and agrees that Manufacturer has the right to control the use or display thereof by Customer. The license granted hereunder is a limited license and may be terminated at any time by Manufacturer.
  14. LAWS. These Terms have been entered into in the Commonwealth of Massachusetts and all questions regarding construction of the Terms and the rights and liabilities of the parties shall be governed by the laws of the Commonwealth of Massachusetts without reference to its choice of law rules. Each party agrees that all disputes arising in connection with these Terms shall be heard in Boston, Massachusetts, and each party irrevocably submits to the exclusive jurisdiction of, and venue in, the state and federal courts located in Suffolk County, Massachusetts and agrees that service in any such disputes may be made in accordance with the notice provisions of these Terms.
  15. NOTICES. Any notice required or permitted by these Terms shall be in writing and delivered as follows with notice deemed given as indicated: (a) by personal delivery when delivered personally, (b) by reputable overnight courier upon written or electronic verification of receipt, (c) by telecopy or facsimile transmission when confirmed by telecopier or facsimile transmission, or (d) by certified or registered mail, return receipt requested, upon verification of receipt. All notices must be sent to the addresses first described above or, for notices to Customer, to the address that the Manufacturer has on file applicable to Customer for delivery of Product.
  16. NO THIRD-PARTY BENEFICIARIES. Except as set forth herein, no provision of these Terms shall give any rights, remedies, or other benefits to any person or entity other than Manufacturer and Customer.
  17. FACILITIES LIST. Customer represents and warrants that it has the corporate or limited liability company power and authority on behalf of its Facilities and shall be responsible for payment of the purchases of Products by those Facilities. Customer shall update its authorized Facilities by giving written notice to Manufacturer.
  18. TRANSMISSION OF UNWARRANTED INFORMATION. These Terms do not constitute a Business Associates Agreement ("BAA"). In the context of utilizing these Terms, Customer is responsible for not transmitting any information to Manufacturer, its employees, officers, directors, managers, vendors, consultants, and/or contractors (collectively "Manufacturer's Employee(s)") via any communication medium (including but not limited to in-person communications, emails, faxes, and/or phone-calls) that contains/may contain information that may be reasonably considered: (a) privileged and/or confidential; (b) patient information and/or protected health information as defined under relevant/applicable law; and/or (c) subject to protection under relevant law, including the Health Insurance Portability and Accountability Act of 1996, as amended and/or The Health Information Technology for Economic and Clinical Health Act (HITECH Act). Such information shall collectively be known as "Unwarranted Information." In the event that, while utilizing these Terms, Customer transmits unwarranted information via any medium to Manufacturer and/or Manufacturer's Employee(s), Customer must immediately contact Manufacturer's Healthcare Compliance Department (compliance@organo.com) and provide: (1) the name, address and contact information of the person(s) who are responsible for maintaining privacy and/or compliance on behalf of Customer; (2) the date and time the transmission occurred; (3) the medium by which the transmission was sent; and/or (4) any other information that could possibly assist Manufacturer in identifying the communication. Should Unwarranted Information be transmitted by Customer to Manufacturer, Customer agrees to assist Manufacturer with any necessary steps to remediate any further breaches and to keep Manufacturer notified of steps Customer reasonably takes to notify potentially affected patients.
  19. OBSERVATIONS OF NON-COMPLIANCE. Customer agrees to notify Manufacturer in the event that Customer reasonably observes instances where Manufacturer's Employee(s) may not be in compliance with relevant law, regulation, and/or policy. Notice must include details of the observation and a Customer point-of-contact who may be able to reasonably assist Manufacturer with its investigation of the observation. Customer shall send notice of any such observations to Manufacturer's Healthcare Compliance Department via either of the email addresses or phone numbers below:
    Hotline ManagerPhoneEmailWebsite
    SyntrIo/Lighthouse Services833-880-0007reports@lighthouse-services.com
    (Include Manufacturer's name with report)
    Internal Healthcare Compliance800-598-6936compliance@organo.comN/A
  20. ENTIRE AGREEMENT. These Terms together with the Return Policy set forth the entire agreement between Manufacturer and Customer concerning the subject matter hereof, and supersede all prior and contemporaneous written and oral negotiations and agreements between them concerning the subject matter hereof. Except as herein provided, any modification of these Terms must be in writing and signed by both parties. Any different, conflicting, and additional terms in any purchase order, invoice, confirmation, or other writing or communication from Customer (except for administrative details about each quantity of Products ordered) are superseded by these Terms and shall be of no force or effect. Notwithstanding the foregoing, in the event Customer and Manufacturer have previously executed a written contract governing the sale of the Products, the parties agree that the terms and conditions of such written contract shall control in all respects so long as such contract remains in effect.
  21. NO IMPLIED WAIVERS. The failure of Manufacturer at any time to require the performance by the Customer of any provision of these Terms shall not affect in any way the right to require such performance at any later time nor shall the waiver by Manufacturer of a breach of any provision hereof be taken or held to be a waiver of such provision. All rights and remedies of Manufacturer are cumulative and concurrent, and the exercise of one right or remedy shall not be deemed a waiver or release of any other right or remedy.
  22. ASSIGNMENT. The rights or obligations hereunder cannot be assigned without the prior written consent of both parties. Subject to the foregoing, these Terms shall be binding on and inure to the benefit of each party's successors and assigns.
  23. SEVERABILITY. If any provision of these Terms is determined to be invalid or unenforceable by a court of law, the provision shall be deemed automatically adjusted to conform to the requirements for validity in a manner to best effect the parties' intent (or deleted if it cannot be so adjusted), and the validity and enforceability of the remainder of these Terms shall not be affected.

Return Product and Order Cancellation Policy

Our Commitment to Our Customer: We want you to be 100% satisfied with your purchase.
If a return is necessary, please follow our return policy below.

RETURN GOODS POLICY: Organogenesis will issue a credit to Customer for unused product returned in accordance with the following policy guidelines. Organogenesis will provide a credit or replacement product to Customer for unused product associated with specific situations out of the Customer's control, including:

  • Product complaints (e.g., product quality, appearance, package integrity, pH out-of-range, etc.)
  • Product shipping issues such as damaged, lost, or misdirected shipments that do not arrive in time for customer use.

Organogenesis will not be responsible for product received and unused as a result of:

  • Product deteriorating because of characteristics beyond Organogenesis' control (e.g., improper storage of product, heat, cold, smoke, fire, etc.).
  • Unused product being discarded due to improper storage at Customer.
  • Customer not open or staffed for delivery when product is delivered.


  • Customer must contact Customer Service concerning unused product within seven (7) business days after the expiration date on the product unit label.


  • For Dermagraft® product stored in a freezer, Customer must contact Customer Service concerning unused product within seven (7) business days after the expiration date on the product unit.
  • For Affinity® product stored in a refrigerator, Customer must contact Customer Service concerning unused product within seven (7) business days after the expiration date on the product unit.
  • For NuCel® products stored in a freezer, Customer must contact Customer Service concerning unused product within six (6) months from the original delivery date of the product unit.
  • For Dermagraft®, Affinity®, or NuCel® product stored in the shipper box, Customer must communicate to Customer Service of unused product within seven (7) business days of expiration date on shipper box.

Please note: The Dermagraft® Shipper box is recyclable and is to be returned separately from product using the mailing label attached to the inside box flap.

PURAPLY®, PURAPLY® Antimicrobial, NUSHIELD®, Osteoconduction Matrix Plus™, and FiberOS™ RETURNS:

  • Customer must contact Customer Service concerning unused product within six (6) months from the original delivery date of the product unit.


  • Customer must contact Customer Service concerning unused product within thirty (30) days from the original delivery date of the product unit.

RETURN GOODS PROCESS: To return product, the Customer is to contact Customer Service to obtain a Return Material Authorization (RMA) and a shipping return label within the time periods set forth above or, for products not listed above, thirty (30) days of the original delivery date. Customer must return product to Organogenesis within twenty (20) business days of RMA being issued with the following:

  • Product unit(s) must be un-opened.
  • Copy of RMA must be included in package with unit(s) being returned.
  • The RMA label will indicate what location the return should be sent to for processing.
  • RMA number must appear on outside of the return package.

Customer account will be credited when the Organogenesis Receiving/Distribution Department verifies units and RMA match.

Please note: If any unit is returned without a RMA or if a unit in a returned box doesn't match the RMA issued, that returned unit will be considered unauthorized. No credit will be issued, and product will be appropriately destroyed.


  • Contact our technical support team at our Customer Service so they may obtain the necessary information and authorize and provide instructions to you for the product's return or local destruction.
  • When a product return is requested, your Organogenesis Tissue Regeneration Specialist or our Technical Support Team will provide special return goods packaging kit for your use.
  • You will have the option of a replacement product or a credit.

FOR DELIVERY ISSUES: Contact our Customer Service for delivery issues Monday-Friday, from 8:00 AM to 8:00 PM EST. If product delivery cannot be successfully facilitated, staff will be ready to assist in arranging a replacement shipment or a credit.

ORDER CANCELLATION POLICY: Your order confirmation number is required to cancel an order.

  • Apligraf®, PuraPly®, PuraPly Antimicrobial® or PuraForce™ orders may be cancelled up to 10:00 AM Eastern Time on the date the unit is scheduled to ship.
  • Dermagraft® orders may be cancelled up to 10:00 AM Pacific Time on the date the unit is scheduled to ship.
  • Affinity®, NuShield®, NuCel®, Osteoconduction Matrix Plus™, and FiberOS™ orders may be cancelled up to 10:00 AM Central Time on the date the unit is scheduled to ship.